Refund Policy

At Luggage Depot, we take pride in offering quality luggage, suitcases, travel bags, and related travel products designed for everyday use and travel. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we provide a simple and transparent return and refund process.

1. Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

If 30 days have passed since the date of delivery, we cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• All original tags, accessories, and inserts must be included.
• Proof of purchase or order confirmation is required.

Items that do not meet these conditions may not be eligible for a refund.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@luggagedepot.com.

Please provide your order number and clear photos of the product and packaging so our support team can review the issue.

If the return is approved due to an error on our part, we will provide appropriate return instructions. Where a prepaid return label is provided or issued by our team, please use that label to return the product.

4. Customer Remorse Returns

If you wish to return an item because of:

• Change of mind
• Personal preference
• Ordering the wrong product
• Ordering the wrong size or color

you will be responsible for arranging and paying the return shipping costs.

Original shipping charges, if any, are non-refundable.

5. Restocking Fees

Luggage Depot does not charge a restocking fee.

Restocking Fee: $0

6. How to Start a Return

Step 1 — Contact Us

Email us at support@luggagedepot.com with:

• Your order number
• Reason for the return
• Photos of the product if it is damaged, defective, or incorrect

Step 2 — Receive Return Instructions

Our customer support team will review your request and respond within 24 hours with return instructions.

Please do not send your return before receiving return instructions from our support team.

Step 3 — Return the Product

Pack the product securely in its original packaging and include all original tags, accessories, and inserts.

Follow the return instructions provided by our support team.

Return Address:
7501 Harwin Dr. A103D, Houston, TX 77036, United States

7. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If the return is approved, the refund will be processed according to the applicable refund method.

Cash on Delivery (COD) Refunds

For approved Cash on Delivery (COD) orders, refunds will be arranged using the refund method communicated by our customer support team, such as bank transfer where applicable.

Our support team may request the necessary information required to complete the refund.

Refund Processing Time

Approved refunds are typically processed within 7 business days after the returned product has been received, inspected, and approved.

Depending on the applicable refund method or financial institution, additional processing time may apply.

8. Exchanges

If you would like a different product, size, or color, the fastest option is to return the original item according to this policy and place a new order once the return has been approved.

9. Non-Returnable Items

The following items may not be eligible for return:

• Personalized or custom-made products
• Final sale items, when clearly marked as final sale at the time of purchase
• Items that have been used or damaged after delivery
• Items returned without their original packaging, tags, or included accessories

10. Customer Responsibility

Customers are responsible for:

• Requesting a return within the 30-day return period
• Keeping the product unused and in its original condition
• Returning the product in its original packaging
• Including all tags and accessories
• Providing proof of purchase or order confirmation
• Paying return shipping costs for customer-remorse returns

Need Help?

If you have questions about a return, refund, or exchange, please contact us:

Email: support@luggagedepot.com
Phone: +1 713-780-4451
Website: https://luggagedepot.shop/

Business Information

Business Name: Luggage Depot

Website: https://luggagedepot.shop/

Business Days: Monday to Friday

Business Phone: +1 713-780-4451

Email: support@luggagedepot.com

Business Address: 7501 Harwin Dr. A103D, Houston, TX 77036, United States

Response Time: We are committed to responding to all inquiries within 24 hours.