Frequently Asked Questions

We’re here to provide clear information and ensure a smooth shopping experience for customers in the United States. For additional assistance, please contact Luggage Depot by email or phone.

Question #1: What kind of products do you sell?

Answer: At Luggage Depot, we offer quality luggage, suitcases, travel bags, and related travel products designed for convenient and practical travel.

Question #2: How long will my order take to arrive?

Answer: Our order cutoff time is 5:00 PM (PT). Order processing takes 1–2 business days (Monday–Friday), shipping takes 4–6 business days (Monday–Friday), and the total estimated delivery time is 5–8 business days.

Question #3: Do I have to pay for shipping?

Answer: No. We provide Free Shipping on all orders delivered within the United States. There are no minimum order requirements for free shipping.

Question #4: Where is Luggage Depot located and where do you ship?

Answer: Luggage Depot is located at 7501 Harwin Dr. A103D, Houston, TX 77036, United States. We currently ship exclusively within the United States.

Question #5: Can I modify or cancel my order after placing it?

Answer: You may request an order cancellation within 24 hours of placing your order. Please email support@luggagedepot.com as soon as possible. If your order has already been processed or shipped, cancellation may no longer be possible.

Question #6: What is your return policy?

Answer: We offer a 30-day return window from the date of delivery. For customer-remorse returns, return shipping costs are the customer’s responsibility. Returned products must be unused, in their original condition, and returned with their original packaging, tags, and accessories.

Question #7: Is there a restocking fee for returns?

Answer: No. Luggage Depot does not charge a restocking fee.

Restocking Fee: $0

Question #8: When will I receive my refund?

Answer: Once we receive, inspect, and approve your return, refunds are typically processed within 7 business days. For approved Cash on Delivery (COD) orders, the refund method will be arranged through our customer support team, such as bank transfer where applicable.

Question #9: Do you provide tracking for orders?

Answer: Yes. Once your order has been shipped, you will receive or be provided with a tracking number that can be used to monitor your shipment.

Question #10: What payment methods do you accept?

Answer: We currently accept Cash on Delivery (COD). Payment is collected at the time of delivery, and no online card payment is required during checkout.

Question #11: How can I reach customer support?

Answer: You can contact us by email at support@luggagedepot.com or by phone at +1 713-780-4451. We aim to respond to all inquiries within 24 hours.

You can also visit our website:

https://luggagedepot.shop/

Business Information

Business Name: Luggage Depot

Website: https://luggagedepot.shop/

Business Days: Monday to Friday

Business Phone: +1 713-780-4451

Email: support@luggagedepot.com

Business Address: 7501 Harwin Dr. A103D, Houston, TX 77036, United States

Response Time: We are committed to responding to all inquiries within 24 hours.