Track Your Order · Luggage Depot
Where’s my order?
Enter your order number or your carrier tracking number to check your shipment. Orders ship within 1–2 business days and arrive in 5–8 business days with free US shipping.
Track your order
Your tracking number is in your shipping confirmation email.
How shipping works
Free standard shipping on all US orders.
Order placed
You receive an order confirmation email right after checkout.
Processing
We pack your order in 1–2 business days (Mon–Fri, cutoff 2:00 PM CT).
Shipped
You get a shipping email with your tracking number. Transit takes 3–6 business days.
Delivered
Total estimated delivery is 5–8 business days. Large sets may arrive in separate boxes.
Tracking questions
I haven’t received a tracking number.
Tracking is emailed once your order ships (usually within 1–2 business days). Please check your spam folder, or email us with your order number.
My tracking hasn’t updated.
Carriers can take up to 24–48 hours to show the first scan after a label is created.
My order arrived in more than one box.
Larger suitcases and luggage sets may ship separately. Each box has its own tracking number.
Need help with an order?
Package delayed, damaged or missing?
Email support@luggagedepot.shop with your order number (and photos for damaged items) within 7 days of delivery. We will open an investigation with the carrier and help resolve it.
Want to return an item?
We offer a 30-day return window with a $0 restocking fee. See our Refund Policy and Shipping Policy for full details.
Response time
We respond to all inquiries within 24 hours, Monday–Friday 9 AM–5 PM (CT).
Still need help?
Luggage Depot · 7501 Harwin Dr. A103D, Houston, TX 77036 · Monday–Friday, 9 AM–5 PM (CT)